This topic describes possible issues you might encounter when installing memoQWeb.

You can avoid most issues if you configure all prerequisites for the product.

See also: For more information on prerequisites see the 'Installing prerequisites' topic.

 

Testing if memoQWeb is available

1.On the server, open Internet Explorer 7 or higher, and navigate to the following address: http://localhost/memoqweb. If the name of the virtual directory was different, use the name you specified during the installation.
2.On a desktop or laptop computer that has network access to your server, open Internet Explorer 7 or higher, and navigate to the following address: http://yourservername/memoqweb.
 

If the installation is successful, the memoQWeb logon screen shows up:

3.Log on to the memoQWeb interface using the a valid name and password (admin and pwadmin), and check if you can see the list of projects and documents.

Important: To add, remove or change user accounts, you need to run memoQ, and use the Server administrator dialog there. memoQWeb uses the same user account database as memoQ server.

Note: The document list will be empty if there are no projects on the memoQ server that enable web translation. To use memoQWebTrans, you need to create online projects on the memoQ server that allow web translation.

A configuration error message appears when you try to connect to memoQWebTrans

1.If your browser displays an error message saying 'HTTP Error 500.19 - Internal Server Error', the application pool is configured for the wrong ASP.NET version. To select another application pool, follow these steps:
2.Open IIS Manager (inetmgr): in the search box of the Start menu, type inetmgr, and then press Enter. (On Windows XP and Windows Server 2003, choose Run from the Start menu first.)
3.The IIS Manager program displays the name of your server at the left (at the top of the console tree). Click the plus sign to the left of the name. Click Sites. The IIS Manager program lists the web sites on your server. Check if the site that contains memoQWebTrans is in the Started state. (By default, this site is the Default Web Site.)
4.Expand Sites, and then the site that runs memoQWebTrans. Right-click the memoqweb item, point to Manage application, and click Advanced settings:
 

5.Click the Application Pool item, and then click the ... button. The Select Application pool dialog appears:
 

6.Choose an application pool with ASP.NET v4.0 in the name, and click OK. The setting in the screenshot above is correct.
7.In the Advanced Settings dialog, click OK.
8.In the Internet Information Services (IIS) Manager window, click the name of the server (in most cases, the topmost item in the tree at the left). On the far right, under the Actions title, click Restart. It will take a few seconds, and a green shade will move through the address bar during the operation. Once this is finished, you can return to your Web browser, and try accessing memoQweb again.

Setup program refuses to run; complains that .NET 4.0 is not installed (Windows Vista, Windows 7, Windows Server 2008 R1 and R2)

To diagnose: Check if .NET 4.0 is installed. If .NET 4.0 is installed properly, read on.
Explanation: The Setup program is missing a Windows component called the IIS 6 metabase compatibility module.
Solution: See this website for instructions: http://www.activexperts.com/support/activmonitor/online/ii6metabase. The article describes the installation of two components. Installing the first one ("IIS 6 Metabase and IIS 6 configuration compatibility") will solve the problem. After you install this component, you should be able to run the memoQWebTrans installer successfully.

Setup program aborts at the first screen on systems running IIS 7 (Windows Vista, Windows 7, Windows Server 2008 R1 and R2)

To diagnose: Check the Windows event log (System). There is a solution if you find an entry with the following text: "Windows Installer installed the product. Product Name: <product>. Product Version: <version>. Product Language: 1033. Installation success or error status: 1603".
Explanation: The Setup program is missing a Windows component called the IIS 6 metabase compatibility module.
Solution: See this website for instructions: http://www.activexperts.com/support/activmonitor/online/ii6metabase. The article describes the installation of two components. Installing the first one ("IIS 6 Metabase and IIS 6 configuration compatibility") will solve the problem. After you install this component, you should be able to run the memoQWebTrans installer successfully.

An error message appears when you attempt to connect to memoQWebTrans on a 64-bit server

To diagnose: Check if the server computer runs a 64-bit operating system, and if the error message is the following:
 

Could not load file or assembly 'GenuineChannels' or one of its dependencies. An attempt was made to load a program with an incorrect format.

Exception Details: System.BadImageFormatException: Could not load file or assembly 'GenuineChannels' or one of its dependencies. An attempt was made to load a program with an incorrect format.

Solution: For the application pool that hosts memoQWebTrans, enable the support for 32-bit applications. In the IIS Manager program, click Application Pools in the console tree (on the left). Then right-click the name of the application pool that hosts memoQWebTrans (DefaultAppPool by default), and then choose Advanced settings. Set the Enable 32-bit applications option to True.

 

Tip: If you encounter any other issues during installation, contact Kilgray support.