Before submitting your query, please make sure you read the support team's blog entry on how to communicate support issues properly.
if applicable
You can see the build number under Help / Activation.
You can see the serial number under Help / Activation.
Please specify how urgent the issue is. Our support team prioritizes the resolution of issues according to your requests.
You can retrieve the memoQ MBD document if you open your project, select the document you want to export in Project home / Translations, click Export bilingual and select memoQ bilingual document.