License files

By following the above instructions, your backups might contain the license files of memoQ and/or memoQ Server. However, if there are frequent licensing related changes (e.g. you are using mobile licenses or have aquired new licenses recently), it might not be a good idea to restore earlier versions of your license files when you restore a backup. In this case, do not include the license files in your backup packages. (Or, if they are already backed up, do not restore them.) License files are named LicenseNN.dat (where N is a digit, e.g. License11.dat, License02.dat etc.). They can be found in the following folders:

memoQ:

• C:\Documents and Settings\All users\Application Data\memoQ
  (In Windows Vista: C:\ProgramData\memoQ)
  and/or
• C:\Documents and Settings\(your username)\Application Data\memoQ
  (In Windows Vista: C:\Users\(your username)\AppData\Roaming\memoQ)

memoQ Server:

• C:\Documents and Settings\All Users\Application Data\memoQ Server
  (In Windows Vista: C:\ProgramData\memoQ Server)

If you have licensing problems after restoring a backup, update your licenses online first. To do this, click Activation (or Server Activation for the server) in the Help menu, and click Update licenses online. If this does not solve the problem, turn to Kilgray support.