Note: This information applies to memoQ version 2.3 and the Windows Vista operating system.
If the installation fails when you try upgrading or updating your copy of memoQ, or uninstallation fails when you attempt to remove memoQ from your computer, you can remove memoQ manually by following the steps below:
Important: This procedure will not harm your data (projects, documents, translation memories, term bases or settings). Your activation data (licenses) will also remain intact.
- Log on to your computer as an administrator.
- Open the Start menu (click the Start button), then type C:\Program Files\Kilgray in the search box at the bottom of the menu, then press Enter. Windows will display the folder where the Kilgray applications are installed. In this folder window, you should see a memoQ folder icon.
- To delete the memoQ folder, click the memoQ folder icon, then press the Shift+Delete key shortcut.
- In most cases, Windows Vista will display the User Account Control (UAC) dialog box. You need to confirm that you are indeed an administrator, and that you really want to remove the folder. You will need to click Yes, then Continue to delete the folder.
- Once the folder is deleted, you need to remove the memoQ-related entries from the Windows registry (the database where all configuration data are stored). Click the Start button to open the Start menu, then, in the search box at the bottom, type ’regedit’, then press Enter.
- Before starting the program, Windows displays the User Account Control dialog box again. Here, you need to click Continue to confirm that you want to start the program. Then the Registry Editor program will start.
- Press the Home key to move to the top of the list of registry keys. Double-click the following key names to get to memoQ’s configuration: HKEY_LOCAL_MACHINE, SOFTWARE. When you click a key name, a new list of keys will appear below it. If a list of keys are already there, you do not need to double-click the key name.
- You should now see a list of keys with the name ’Kilgray’ included. If you do not see the ’Kilgray’ name, scroll down to make it visible. Click the ’Kilgray’ key name, then press the Delete key to delete it.
- Then, you need to go to the following key (double-click each name as they appear): HKEY_LOCAL_MACHINE, SOFTWARE, Microsoft, Windows, CurrentVersion, Uninstall. Below the ’Uninstall’ key name, a list of numbers in curly brackets should appear.
- Press the Ctrl+F key shortcut to search for a word in the registry. The Find dialog box appears. In the Find what box, type ’memoQ’. Make sure that the Keys, Values and the Data check boxes are all turned on.
- Click Find Next button to perform the search. When ready, the Registry Editor displays a list of data with ’DisplayName: memoQ’ included.
- Press the Tab key to highlight the name of the key where this list of data appeared. Press the Delete key to delete it.
- memoQ is now removed from your computer. When you open Control Panel, and go to Programs and Features, it should no longer be listed. Now you should be able to install a new version or new copy of memoQ.
