I get an "access denied" message on Vista Home, what do I need to do?

While memoQ works fine with all versions of Windows Vista, there is a known installer issue under Vista Home. If you receive an "access denied" type of error message when registering or creating a translation memory or a term base, follow the steps below.

First, make hidden and protected files visible:

1. Log on to Windows as an administrator.
2. Open Control Panel.
3. Switch to Classic view (click the link at the top left).
4. Double-click the Folder Options icon, then, on the Folder Options dialog box, click the View tab.
5. Find and click (select) the "Show hidden files and folders" radio button. Do not click OK or Apply.
6. Find and clear (unselect) the "Hide protected operating system files" check box. When Windows asks for confirmation, click Yes.
7. Click OK.

Second, set appropriate permissions for the memoQ folder under All Users:

1. Click the Start button, then, in the Start menu, click Computer.
2. Double-click Drive C.
3. Double-click the Users, and then the All Users folder.
4. Right-click the memoQ folder, then choose Properties from the shortcut menu.
5. In the memoQ Properties dialog box, click the Security folder.
6. Under the Group or user names list (towards the middle of the dialog box), click Edit.
7. When Windows asks for confirmation, click Continue. (It does not ask on every configuration.)
8. In the Permissions for memoQ dialog box, on the Group or user names list, click the Users item.
9. In the Permissions for Users list (at the bottom of the dialog box), under Allow, select the first check box (next to Full Control).
10. Click Apply, then OK.
11. In the memoQ Properties dialog box, click OK.
12. Close the folder window.

Now you can start memoQ and check if the problem has been resolved.