If, for any reason, you entered the wrong serial number, you can still change it; however, this requires a bit of technical wizardry.
To delete the serial number under version, please do the following:
- Check whether you can see Hidden files and folders. If not, open the Control Panel, select Folder options and on the View tab enable showing hidden files and folders.
- Under C:\Documents and Settings\All Users\Application Data\MemoQ, delete License11.dat, License12.dat and License13.dat. If you are using Windows Vista, these files are found under C:\ProgramData\MemoQ.
- Start memoQ again, and enter your new serial number.
To delete the serial number under version 2.x, please do the following:
- Check whether you can see Hidden files and folders. If not, open the Control Panel, select Folder options and on the View tab enable showing hidden files and folders.
- Under C:\Documents and Settings\(your username)\Application Data\MemoQ, delete License01.dat and License02.dat
- Start memoQ again, and enter your new serial number.
Important note: If you have active licenses tied to your original serial number, make sure to copy and save the serial so you can revert to it later. memoQ will not allow you to request a second serial number on the same computer.
