Mission
Kilgray Translation Technologies offers clean and innovative translation technology to enhance productivity and quality for translators, service providers and enterprises. We believe that translators, language service providers and translation end-users are equally important and that each group should get the best possible support.
About Kilgray
Kilgray is the world’s fastest growing translation technology vendor. The company was established in 2004 by three Hungarian language technologists. Kilgray spent the first four years working on the technology and made its large-scale debut in 2009. Today, Kilgray has six offices in five countries - Hungary, the United States, Germany, France and Poland - and its staff has the best track record in the industry. Kilgray’s staff brings decades of experience from the design and marketing of other translation tools such as Lionbridge Freeway™, Idiom Worldserver™, SDL Trados™, or SDL Passolo™. Kilgray’s development team is headed by renowned Microsoft professionals who have also authored several books on Microsoft technology.
Kilgray is the only translation technology company with a bottom-up approach. We believe that language service providers can only introduce technology that translators also enjoy using, and we believe that enterprises can only be satisfied users of technologies that address the needs of language service providers and freelance translators alike.
Kilgray is privately owned and has been profitable from the outset. Kilgray does not provide any translation services and has committed to remaining independent in its Declaration of Independence.
Creed
We at Kilgray believe that:
- We should be doing business in the most open way. We should prevent our customers from experiencing hidden costs and unpleasant surprises. We should not promise things that we don’t deliver, and if we promise things, we should commit by means of a money-back guarantee.
- We make a commitment to our customers by selling them software. We are more responsible to our existing customers than anyone else. Customers should have predictable future costs, straight-to-the-point expert advice and a person to talk to.
- We should encourage our customers to communicate with us, we should learn from their business problems and deliver solutions. We should encourage our customers to spread the word about us.
- Good support is crucial. Kilgray has the reputation to provide the best support in the industry and we remain committed to this. We believe that good support is not just about answering within an hour but rather about resolving errors as quickly as needed and preventing our customers from failure.
- You should not buy anything that is not guaranteed to meet your needs. Give a try to our tools, or if you have a complex project, talk to us and we’ll give you instructions. If it works for you, buy it.
- You should be able to try our software. Trial versions are available for download.
- Most of the functionality you may need is there in our tools. We can help you pinpoint the methods if you turn to us.
- Best-of-breed server-based collaborative translation technology should be available and affordable for everyone who needs that. Server-based translation should be fast and powerful.
- Interoperability is key. We design all our tools to enable both your clients and vendors to work with other translation tools while you work in our tools. We take advantage of open standards and where open standards are not enough, we go beyond to ensure full interoperability.
- Technology lock-in affects your bottom line. We believe that it should be the quality of the product that locks you in with Kilgray, not the technology. You should be free to migrate to another tool at any time, without losing data. We want to lock you in only by the quality of our product offering.
- Translation and translation management is complex. There can be no single tool that offers everything to everybody. Client-specific functionality needs to be integrated through well-documented open APIs.
- In every new release, we should add value for language service providers, enterprises and translators. This is the only way to keep our customers happy. Translators will appreciate the translation-related feature set, language service providers will enjoy the sophisticated project management and enterprises will get what they need - control over costs and simultaneous shipment. This way there is no resistance when you introduce the tool.
- Our products should be easy to use and should answer real-life issues. Everybody at Kilgray does some translation using our products. We eat our own dogfood.
